Really happy with rackspace, almost never any issues. Servers are fast, heaps of spare processing power, database queries happen very quickly.

I have hosted my server at Rackspace since 2003 and have spent over $50,000 in hosting fees through Rackspace since then. I have found their network to be extremely reliable. However,their customer service which they deem 'fanatical' is in fact pathetic. Due do an error of theirs I was charged $89 extra over a few months and when I complained, they actually gave me a hard time (they did finally say they would credit it). Secondly, their prices are of the web dinosaur age -- Absurdly we spend $375/month for 100GB of Bandwith when small companies like Webfaction include 600GB/month as part of their basic $9.50/month plan. Just simply put, a rip off. When I requested a better deal, they failed to offer me one until I gave them my cancellation date when suddenly a better deal was offered. But it's all too little, too late.

Rackspace rocks! Service is stellar. I'm surprised I didn't see it listed on hostjury.com.

Anyway, when you sign up with RackSpace, you get a compressed-air T-shirt in the mail along with a small wire-bound booklet with an extensive FAQ and all the numbers to call, including the CEO! They also have an eccentric sense humor. For example when you call them for technical support, before assisting you, they'll first ask for verification: "What year was your first car?" Of course, this is a question you had previously selected at sign-up.

For the less technically inclined, their home-grown cPanel is a bit difficult. You really have to know what you're doing. But if you're feeling lazy, Rackspace technies will be more than happy to satisfy your needs. And finally, it seems you have to go through a "gauntlet" in order to log into your account at myrackspace.com. (I mean that in a good way!) And if you screw up your username/password and account number combination twice, you're screwed! Security is paramount to them, and it shows.

Under the pricing scale I chose "below average" because they're quite expensive. Their focus is clearly geared towards medium- to large-sized business.