You get what you pay for. Compared to the features (which most people probably dont need) the price is good. The service though is poor and the technical support rubbish!

The service main issue is reliability. Our prime customer acquisition is over weekends and on multiple occassions the mysql instance has been restarted without warning and now for the last 21 hours the servers are down because of file system check (note: same excuses). I can't for the life of me understand how big this file system is or how slow it is being checked.

All the best!

Hidden charges! They offer free domain, but don't tell you they charge $20 if you cancel. No asterisk, nothing.

Further to my previous review. Today, about 7 months after moving to JustHost my sites went down. I expected the worst and got ready to jump ship. I sent an email asking what was going on. They responded instantly saying that they had updated the kernel, rebooted the machine, it was doing a file-system check, and would be back up shortly. Sure enough the sites came back on line. Everything was OK. Out of curiosity I sent an email asking if i would get a refund as they give a 99.9% uptime guarantee(knowing that the uptime was still better than 99.9%). This is the response "Hi Patrick,

Thank you for your email.

I am sorry to hear of the recent experience you have had with Just Host, I can assure you was an isolated event and we pride ourselves on exceptional uptime.

You may know this but here at Just Host we are so confident in our uptime, that we offer an uptime money back guarantee which enables you to get 1 month's hosting cost refunded to you if we fall under 99.9% uptime for the past 30 days.

Including this rare incident we still actually maintain our 99.9% uptime for the last 30 days.

However as an apology and to keep you as a happy Just Host customer 1 months free has been added to your account.

Thank you in advance for your patience and understanding.

I look forward to hearing from you soon :)

Kind regards,

Lea

--

Lea Golding

Billing Representative

www.justhost.com"

We just switched to Just Host after having horrible problems with our previous host and I recommend them highly. We had a few issues when transferring over our domains - the support worked tirelessly to help and even sorted out the htaccess problems which we had caused which were causing problems with the sites display. Highly recommended for value and service.

Very difficult to find a support phone number on the JHsite. If you call, you get people who know nothing about Macs & tell you to e-mail. Then the e-mail people seem incapable of actually reading your e-mail & ask repetitive questions which your initial e-mail already answered. You can ask until you're blue in the face for them to CALL you to expedite the solution & likewise they won't tell you how to contact them by phone. TERRIBLE CUSTOMER SERVICE.

Their site has lots of popups, a fake live person, hard to find live chat or phone number, but I sign up anyway and ask if they have ssh, then after putting in the money they tell me it costs like $30/month.

There's ads on the cpanel and popups on the site. It's really run like a scam. I quit after less than an hour on it. Sounded too good to be true at $3.95/mo for all that; it was.

I should have been more suspicious when he (Ian) said I could use as much ram and cpu as I wanted. We'll see how long it takes to get 100% of my money back.

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