It seems that IPowerweb / IPower clientele are experiencing massive problems since Friday of last week. According to several Hostjury readers users of the IPowerweb / IPower service have been unable to check their e-mail since late Friday evening.
According to our sources it appears that Endurance International Group went ahead with their planned server migration without notifying any of their clients! The result is continuous problems and issues, clients unable to check their e-mail & unable to login to their web hosting accounts.
One IPowerweb / IPower user stated that technical support seems oblivious to the migration stating that the issues were a result of "Corrupt passwords" and would be handled within a few hours. Over five days later and the problems are still occurring.
We suppose the Endurance International Group name has another possible meaning. Just how long can their clientele endure problems!
Get in touch with iPowerWeb
One of our readers found the corporate phone number for Endurance International, the company that owns iPowerWeb. If you want quick, prompt service in getting your cancellation, domain name details or anything else give them a quick call: 1-866-897-5421
This is the only iPowerWeb phone number that will result in prompt service.
iPowerWeb Complaints
We welcome anyone having issues to put in a complaint at the Arizona Attorney Generals Office, contact details below:
consumerinfo@azag.gov
You can also use their online contact form here:
http://www.azag.gov/consumer/complaintformintro.html
Free Migration Services
We've decided to step up to the plate & offer free migration services for all iPowerWeb clients as well as a decent howto on escaping iPowerWeb.
Free migration for iPowerWeb / iPower clients by HostJury staff
Howto: Leaving iPowerWeb
You'll have more luck with us moving you than some ipowerweb transition kiosk.
There's a number of web hosting providers that offer free transfer services as well including:
Tell others about iPowerWeb / iPower
If you know of other people who might be having problems, you can tell others by 'digging' this article or by linking them directly to:
http://hostjury.com/blog/view/27/ipowerweb-ipower-clients-enduring-massive-problems
Sun, 27 July 2008, 10:19
Well, I have emailed IPOWER through my hotmail account ( support@ipower-inc.com ) and got a very prompt reply from a certain Michael saying that from their side everything was working well. I have checked through other people and have confirmed that indeed the problem lies not with IPOWER but my own broadband service supplier ! For some strange reason I can not access IPOWER or my website on it yet I can through other broadband operators in Egypt as well as through dial up services.
Phew !
Lesson to me... don't jump to conclusions !
Thank you IPOWER for replying quickly.
Sun, 27 July 2008, 09:57
As of yesterday, 26th July 2008, our website is down, we have no access to emails and we can not access the IPOWER websites.
We are a resort hotel in Sinai, Egypt and, unless this problem is resolved pretty soon, we are in deep trouble !
Fri, 25 July 2008, 23:39
Oy. And here I thought it was just me.
I have had massive problems with the two sites I manage at iPower. Prior to the migration to vDeck I generally could get issues solved. Now it is hopeless.
Yesterday a tech droid actually started arguing with me on the phone when I asked him to transfer me to a senior tech. Excuse me? I believe I am the customer here.
Thanks for this forum-- I will be moving ASAP. I will also follow up with the consumer complaints drill.
Wed, 23 July 2008, 13:02
They charged my credit card without my authorization with an increase in price. I have had accounts with them for 6 years. I wish I had in writing their 'apology' for not having notified me via e-mail like they have in the past. I now have this action in dispute with my credit card company.
Tue, 22 July 2008, 02:53
Brad,
Glad to hear that, I'd still have to highly recommend moving though -- or at the very least, keep frequent backups!
Mon, 21 July 2008, 17:16
Not sure if anyone else is checking the comments on this blog post, but I wanted to check back in and say that my web site and email are now back up.
Mon, 21 July 2008, 16:08
Well, I found their support # through a cached Google search page and called. When I called, a message said it's an issue affecting all AT&T customers, which answers my questions.
The funny thing is, they say to check their web site for updates, but I can't access it! It's like something out of a Dilbert cartoon.
Mon, 21 July 2008, 05:34
I've had some problems with iPower in the past, but recent experiences were okay: their customer service was good, and they took care of things quickly. My email went down this morning (7/20/08) and has yet to come back.
Even stranger, iPower's own web site is down!
Reading some of the comments here, I'm getting concerned because I run my freelance writing business through the domain I host at iPower, so I can't lose email for an extended period of time.
Has anyone been able to get through to iPower's own web site? Thanks.
Thu, 17 July 2008, 16:17
Sites and email seem to be going intermitently off and on again and customer service intermitently not avaialble again as my businesses emails have not faithfully functioned this summer of 2008.
Yesterday, 07July 16, 2008, POP email failed as it has unexpectedly for weeks.
The official notice in my V3 web management tools read "E-mail issues have been resolved yet my companies' emails were non functional.
"Last night at approx. 11:30PM in California their Chat Customer Service message box responded "Please try again later".
My multiple domains were moved to V-Deck-3 six months ago but problems just do not seem to stop.
Sun, 13 July 2008, 21:20
PLEASE some hungry class action lawyer...IPOWER Has totally screwed my business...and I can't even get them to give me an address to send corresponodence!!!! This is WRONG. I know attorneys but to embarassed to let them know how stupid We were to trust they would work out the problems...we LOST major business this past weekend because our potential clients could not register with our site...i want to sue them PERIOD!
Thu, 10 July 2008, 17:01
I'm experience intermittent access failures and slowness for all of the web sites I run through iPower. No email problems as of yet.
No information as to what's going on.
Thu, 10 July 2008, 06:39
Email still down.
A message on live chat for tech support states:
"Thank you for contacting support. If you are calling to report that you are unable to access your Web site or e-mail, this is a situation that we're aware of. Our engineers are currently working on the issue to resolve it as soon as possible. We know how important the Web site and e-mail services are for our customers and we deeply regret this inconvenience."
Thu, 10 July 2008, 06:15
Our family's accounts hosted by IPower and Start Logic were both down for awhile. My email is still not back up.
Tue, 8 July 2008, 21:39
My web site and email have been down for more than an hour. Live chat has this message:
"Thank you for contacting support. If you are calling to report an issue with your Web site and e-mail, please be informed that we are aware of it and working to resolve it. We apologize for any inconvenience this may have caused you. We will update you on any further development."
Sun, 6 July 2008, 05:26
OK, what EXACTLY do we have to do to file a lawsuit against iPower (class action or individually)????
I have never seen such a horrible and pathetic company as iPower! One of our client's e-commerce site has now been down FOR OVER TWO WEEKS... and they've done nothing but lie about having it fixed within a few hours and lie about someone calling us back. And the site is STILL not fixed.
After dozens of emails and calls, hours of wasted time, thousands of dollars in lost sales, and the damage to the client's image and reputation, we want to file a lawsuit against iPower / iPowerWeb ASAP.
Thu, 3 July 2008, 21:48
Unbelievably bad tech support -I get put on hold and then disconnected after waiting on hold for 20+ minutes - twice! I'd almost swear they are doing it on purpose. I had a problem last year - spent 5 hours on the phone with them - they kept saying the problem was mine - turns out it was ipower's fault because they moved my site to a different server. I cannot recommend them to anyone!!!!
Tue, 1 July 2008, 18:10
My and my clients websites was down many many times.
The personal information of ownership for my domain names was lost.
After upgrading the Vdeck to the new platform Ipower just simply forgot to move my e-commerce website to the new server and happily destroyed the old one without backup.
If you sum all the hours I spent on hold with Ipower, it will equal of few weeks of my life. :( :( :(
I hope for Class Action Lawsuit.
Mon, 30 June 2008, 00:11
BEWARE: Startlogic and Ipowerweb are the same companies!
IPOWERWEB used to be good until they started to transfer to the newer system, I have been unable to edit my website for months and I told them I want my account cancelled and my money back, I have lost time and money and they could care less my company is in ruins because of them and another thing beware:
startlogic and ipowerweb are the same companies!
Wed, 25 June 2008, 16:32
I really don't know the root of all of your complaints, but I do know this: Yesterday I received a check from Endurance, complete with watermark and hologram, wanting me to perform several duties as their new "mystery shopper." To make a long story short, the check is fraudulent, so the problem is a crime.
Sun, 22 June 2008, 20:33
Ipowerweb is terrible. Our email is still down. Problems for us started on 6/17.